Cancellation & Refund Policy
We strive to provide all our clients with exceptional customer service. In order to provide a consistently high level of service, keep costs affordable, and ensure customer satisfaction, the following cancellation and refund policies apply across all of Hanees Tutors' services. By booking a lesson with Hanees Tutors, you agree to the following policies.
Lesson Expiration
All lessons are non-refundable. Weekly lessons are designed to be utilized during a 7-day period. In the event they need to be rescheduled to a later date, they must be used within 30 days of purchase.
Rescheduling a Lesson
All lessons are non-refundable. However, any lesson may be rescheduled, free of charge, 24 hours or more before the scheduled start time. If the lesson is less than 24 hours away from its scheduled start time, the lesson may be cancelled (without a refund) but cannot be rescheduled.
Cancelling a Lesson
Any lesson may be cancelled at any time without a refund.
Late Arrival or Ending a Lesson Early
If a student arrives late or chooses to end a lesson early, for any reason, the lost lesson time is forfeited.
No Show
If a student misses a lesson, for any reason, it is forfeited. A student is considered a "no-show" if the student is absent 15 minutes after the lesson's start time without prior notification of a late arrival.
Questions About This Policy
If you have questions about this policy or a specific booking, please reach out by email or text and we'll be glad to help.
Questions?
Reach out any time — we're happy to help.
Email: haneestutors@gmail.com
Text: (480) 442-4224